Shipping policy
Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with Netthanos.
This Shipping Policy explains how we process, ship, and deliver orders placed through www.netthanos.com. Please review this policy before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days.
Business Days: Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM CT
Orders placed after 6:00 PM CT will begin processing on the next business day.
During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
2. Shipping Destination
We ship to destinations that are available for delivery during checkout. Shipping availability may vary by destination and product availability.
Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.
Please ensure that your shipping information is complete and accurate before submitting your order.
3. Estimated Delivery Time
Estimated delivery time consists of:
Order Processing Time + Shipping Transit Time
Standard Shipping
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Delivery estimates begin after order processing has been completed.
Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.
4. Shipping Costs
We offer Free Standard Shipping to destinations that are available for delivery through our store.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.
If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.
6. Shipping Carriers and Fulfillment
Orders may be handled by shipping or fulfillment service providers as needed to process and deliver your order.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify your:
Full name
Street address
Apartment, suite, or unit number (if applicable)
City
State
ZIP code
Phone number
Email address
Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.
If you notice an error after placing your order, please contact hello@netthanos.com as soon as possible.
While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.
8. Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@netthanos.com with your order number and tracking information.
You may also be asked to:
Verify the shipping address used for your order.
Check around your mailbox, front door, or other delivery locations.
Ask household members, neighbors, building management, or reception staff.
Contact the shipping carrier for additional delivery details.
We will work with you to review the situation and determine the appropriate next steps.
9. Failed Delivery or Returned Packages
If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.
Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Netthanos.
10. Damaged or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, please contact hello@netthanos.com as soon as reasonably possible.
To help us review your request, please provide:
Your order number.
Clear photographs of the product.
Photos of the packaging, if applicable.
A brief description of the issue.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.
11. Order Changes and Cancellations
If you need to modify or cancel an order, please contact hello@netthanos.com as soon as possible.
Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.
12. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.
Brand Name: Netthanos
Website: www.netthanos.com
Business Address:
469 S 200 W, Mona, UT 84645, United States
Customer Support Email:
Customer Support Phone:
+1 4352667404
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
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