Refund policy
Return & Refund Policy
Last Updated: September 4, 2026
At Netthanos, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.netthanos.com.
1. 30-Day Return Policy
We offer a 30-day return policy.
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
Unworn and unused.
In the same condition in which it was received.
Returned with all original tags attached.
Returned in its original packaging.
Accompanied by proof of purchase, such as your order number or purchase confirmation.
Items that do not meet these requirements may not be eligible for return.
2. How to Start a Return
To request a return, please contact us at hello@netthanos.com within the 30-day return period.
Please include:
Your order number.
The email address used to place the order.
The reason for your return request.
After reviewing your request, we will provide return authorization and detailed return instructions, including where and how to send your package.
Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.
3. Return Method
Returns are accepted by mail only.
Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
You are responsible for return shipping costs if the return is due to:
Change of mind.
Ordering the wrong size.
Ordering the wrong color.
Style preference.
No longer wanting the item.
Our Responsibility
If you receive a defective, damaged, or incorrect item, Netthanos will cover the return shipping cost or provide a prepaid return shipping label where applicable.
5. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, please contact hello@netthanos.com as soon as reasonably possible.
To help us review your request, please provide:
Your order number.
Clear photographs of the product.
Photos of the packaging, if applicable.
A brief description of the issue.
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.
6. Return Eligibility Limitations
Items that have been worn, used, washed, altered, damaged after delivery, returned without original tags, or returned without original packaging may not be eligible for return.
If you would like a different size, color, or style, please contact us for return instructions. Any available resolution will be handled according to the eligibility requirements in this policy.
7. Refunds
Once your returned item is received, we will normally inspect it within 1–3 business days and notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method, typically within 5 business days after the inspection has been completed.
After we issue an approved refund, your bank, credit card issuer, or payment provider may require an additional 1–3 business days for the refund to appear in your account.
8. Original Shipping Charges
Standard outbound shipping is provided free of charge. If any separate shipping service or charge is expressly selected or applied in a specific circumstance, its refund treatment will depend on the reason for the return and the applicable order details.
9. Restocking Fee
We do not charge a restocking fee for eligible returns.
10. Return Address
Returns must be authorized before being sent to the return address below.
Return Address:
Netthanos
469 S 200 W, Mona, UT 84645, United States
Please include your order number with your return package to help us identify and process your return efficiently.
11. Contact Information
If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.
Brand Name: Netthanos
Website: www.netthanos.com
Business Address:
469 S 200 W, Mona, UT 84645, United States
Customer Support Email:
Customer Support Phone:
+1 4352667404
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
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